So often in schools educators will deliberate for long hours about a child without ever asking the child what he or she thinks.
Most often if there's an issue and you turn to a child and say, "What do you think we should do?" The child has the answer.
This is true in most organizations and with most people. It's not uncommon for people to know what they need, and when people are truly at a loss in that regard, they're typically open to consult or seek support themselves.