The author discussed a situation when she was having a conversation thinking that everyone understood, but few knew what she was talking about.
That can often happen in any organization, and it's important to note this as we think of ways to do better and make good change.
The first step is to make sure that we have common speak and understanding: What is it that we want to achieve? Is everyone on the same page using similar language and understanding?
As I think ahead to good work and right paths, I recognize that this is a first and important consideration.