- When was the expectation relayed?
- How was it relayed?
- Is it clear?
That Getting to Yes advice about going hard on the problem, not the people, is good advice in this regard.
How can we work to put our feelings aside, and focus in on the problem.
Colleagues recently were struggling with an issue. Some worried about bringing the issue to light while others felt it was a good idea as it would positively impact later efforts. How could they go hard on the problem, not the people?
Staying fact based with respect and care is a good way to tackle problems. Yet we all know that problems big and small often tug at our emotions, so this approach may not be as accessible or easy as it seems.
